FAQs

If your question is not answered here, please contact us.

What identity documents (IDs) are supported?

Worldwide: Passports Book, Passport Card USA: Driver License, Identification Card, Residency Permit (Green card), Social Security Card, Military ID. Europe: Driver License, Identification Card, Residency Permit India: Driver License, PAN Card, Aadhaar Card Canada: Driver License, Identification Card, Residency Permit (Maple Card) Australia: Driver License, Photo Card, Key-pass ID Additional document customisations available - additional costs may apply. Contact us for advice.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.